Ordering FAQs
Q: What does it mean when an item is backordered?
A: An item is backordered when it is out of stock in our distribution center and is awaiting replenishment. There are times when an item may sell better than expected, and although we do our best to keep everything in stock at all times, delays can happen. When you order an item and it goes on backorder, your card will not be charged until the item comes in stock and we ship it to you. Additional items on your order that are in stock will ship as normal. You are not charged any extra shipping for backordered items.
Q: How long will my items stay in my shopping cart?
A: Items will remain in your cart until the shopping session is terminated, expires, or you close your browser window.
Q: What is a promotional code?
A: Promotional codes allow you to apply special offers or discounts to your order. These codes are usually available for a limited time and may be advertised through our catalogs, emails, stores, web sites, or promotional mailings. A promotional code is also refered to as a catalog code, which can be found on the back of your catalog highlighted in yellow (above your name and address).
Q: How can I redeem a gift card online?
A: We are currently working to allow you to redeem your Gander Mountain gift cards on our website and over the phone, but this functionality is currently unavailable. Keep checking back as we are frequently updating our site to give you the ultimate shopping experience.
ADDITIONAL INFORMATION
Catalog Quick Order
If you have received a catalog from Gander Mountain and know the item numbers of the products you'd like to order, you can use the Catalog Quick Order tool to easily add everything to your cart without going one by one through the site.
Ordering by phone, fax, or mail
Orders can also by placed by calling 1-888-5GANDER (1-888-542-6337) 24/7 (if outside the toll-free area, please call 252-355-7600). Credit card orders can be faxed toll-free to 1-888-477-4040 at any time. To order by mail, just fill out the order form from your most recent catalog. We accept credit card, check, or money orders when you order by mail. Gander Mountain will not accept post-dated, counter or third party checks. All orders paid by personal check will be shipped within one business day. All checks received will be processed through our check guarantee service. If you have any questions about our alternative ordering options, please call 1-888-5GANDER (1-888-542-6337) and let customer service assist you.
Shipping & Handling
For our shipping and handling rates, options, and delivery times, please click here.
Returns
For information regarding returns or exchanges, please click here.
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